Supplier’s Policy

🤝 Supplier Policy

Liberta Car Rental Marketplace – The Liberta Way 🚗✨

🌍 Introduction

Welcome to the Liberta Car Rental Marketplace.

This Supplier Policy defines the standards, responsibilities, and operational requirements for all partners (“Suppliers”) listing vehicles on the Liberta platform.

👉 Our mission is simple:
Deliver a premium, transparent, and stress-free car rental experience across Mauritius.

All suppliers must comply with these standards to ensure consistency, trust, and customer satisfaction.

✅ 1. Supplier Eligibility

To join the Liberta platform, suppliers must:

• Be legally authorized to operate in Mauritius
• Own or manage a fleet of vehicles in good condition
• Provide valid:
  • Insurance documents
  • Road tax (declaration)
  • Vehicle registration papers
• Maintain a professional standard of service

🚗 2. Vehicle Standards

All vehicles listed on the platform must meet the following:

✔ Condition Requirements

• Clean, well-maintained, and roadworthy
• No major cosmetic damage
• Fully functional:
  • Lights
  • Tires
  • Air-conditioning
  • Wipers

🧼 Cleanliness

• Vehicles must be:
  • Washed
  • Interior cleaned
  • Sanitized before delivery

👉 Customers must receive a clean and fresh vehicle every time

📸 3. Pre-Delivery Compliance (MANDATORY)

Before every rental, suppliers must:

• Take clear photos of:
  • Front, rear, left, right
  • Dashboard (engine ON)
  • Fuel level

👉 These photos protect both supplier and customer in case of disputes.

⛽ 4. Fuel Policy

• Vehicle must be delivered with minimum half tank fuel
• Must follow same-to-same return policy

🚫 5. Usage Restrictions

Suppliers must enforce:

• 🚭 Strict non-smoking policy
• 🚫 No illegal use
• 🚫 No unauthorized off-road driving

🛡️ 6. Insurance Requirements

All vehicles must include:

• Comprehensive all-risk insurance
• Clearly defined insurance excess

Suppliers must clearly communicate:

• What is covered
• What is NOT covered

💎 7. Liberta Premium Coverage (SCDW)

If offered through the platform:

• Must follow Liberta’s standardized SCDW structure
• Must ensure:
  • Zero liability promise (if applicable)
  • Full coverage clarity
  • No hidden charges

👉 Suppliers are NOT allowed to modify SCDW terms independently

💰 8. Pricing & Transparency

Suppliers must:

• Provide accurate and updated pricing
• Clearly include:
  • Rental rate
  • Delivery fees
  • Optional services

🚫 Hidden charges are strictly prohibited

📅 9. Availability & Calendar Management

Suppliers are responsible for:

• Keeping availability calendar accurate and updated
• Avoiding double bookings

👉 Failure may result in penalties or removal from the platform.

📍 10. Delivery & Customer Experience

Suppliers must:

• Be punctual (arrive 10–15 minutes early)
• Communicate clearly with customers
• Follow Liberta’s delivery standards

Airport Delivery Standard:

• SSR Airport – Gate 6 (Arrival Hall near Paul Café)

📞 11. Customer Communication

Suppliers must:

• Respond promptly to customer inquiries
• Maintain polite and professional communication
• Use Liberta-approved templates where applicable

🚨 12. Incident & Support Handling

In case of accident or issue:

• Must be reported immediately
• Supplier must cooperate with Liberta team
• Provide:
  • Photos
  • Explanation
  • Required documentation

⭐ 13. Performance & Ratings

Suppliers are evaluated based on:

• Customer reviews
• Punctuality
• Vehicle condition
• Communication quality

👉 Consistent low performance may lead to suspension or removal.

⚠️ 14. Non-Compliance & Penalties

Liberta reserves the right to:

• Suspend listings
• Remove suppliers
• Apply penalties

In cases of:

• Poor service
• Misleading pricing
• Repeated complaints
• Policy violations

🔐 15. Brand Protection – The Liberta Standard

Suppliers represent the Liberta brand.

👉 Every rental must reflect:

• Professionalism
• Transparency
• Care
• Respect

This is non-negotiable.

📊 16. Platform Fees & Commission

• Liberta may charge a commission per booking
• Fees will be clearly communicated and agreed upon

📜 17. Legal Compliance

• All suppliers must comply with Mauritian laws
• Suppliers are responsible for:
  • Their vehicles
  • Their insurance
  • Their legal obligations

✅ 18. Acceptance of Policy

By joining the Liberta platform, the supplier confirms acceptance of this Supplier Policy.

“Liberta is not just a platform — it is a standard.
We don’t aim to be the biggest, we aim to be the most trusted.”