💰 Refund Policy
Liberta Car Rental – Transparent, Fair & Simple 🌴🚗
🌍 Introduction
At Liberta Car Rental Mauritius, we aim to provide a smooth and stress-free experience from booking to return.
This Refund Policy explains how cancellations, refunds, and changes are handled when booking through our website or directly with us.
🔐 Booking Deposit Policy
💳 20% Booking Deposit
- A 20% deposit is required to confirm all reservations
- This deposit secures your vehicle and rental dates
❗ Refund Rules for Deposit
- Fully refundable if cancelled more than 24 hours before pick-up
- Non-refundable if cancelled within 24 hours of pick-up
- Non-refundable in case of no-show
👉 This ensures fairness and protects vehicle availability.
💎 Liberta Premium Coverage (Full Insurance)
Payment
- Must be paid in full at the time of booking
Refund Policy
- Fully refundable if cancelled more than 24 hours before pick-up
- Non-refundable if cancelled within 24 hours of pick-up
🔁 Cancellation Policy (Full Booking)
More than 24 Hours Before Pick-Up
- Deposit refunded
- Premium Coverage refunded
- No penalty
Less than 24 Hours Before Pick-Up
- 20% deposit is non-refundable
- 50% of total booking may be charged
No-Show
- 50% of total rental amount is charged
- No refund applies
⏱️ Early Return Policy
- No refunds for unused rental days
- Once the rental has started, the booking is considered fully consumed
👉 This applies to:
- Early return
- Change of travel plans
- Personal reasons
🔄 Booking Modifications
We understand plans can change.
- Changes are allowed free of charge if requested more than 24 hours before pick-up
- Subject to vehicle availability
👉 Includes:
- Date changes
- Vehicle changes
- Pick-up time adjustments
✈️ Flight Delays & Travel Changes
- If your flight is delayed, we will reschedule your booking at no extra cost
- You must inform us before the scheduled pick-up time
🚨 Special Circumstances
Refunds may be considered (case-by-case) for:
- Medical emergencies
- Flight cancellations
- Exceptional situations
👉 Supporting documents may be required.
⚠️ Non-Refundable Situations
No refunds will be issued in the following cases:
- Cancellation within 24 hours
- No-show without prior notice
- Early return of vehicle
- Violation of rental terms
- Misuse of vehicle
💳 Refund Processing
- Refunds are processed via the original payment method
- Processing time: 5 to 10 business days depending on bank/provider
🌪️ Force Majeure
No refunds or compensation will be provided for:
- Natural disasters
- Government restrictions
- Flight disruptions not communicated
- Events beyond our control
📞 Contact
For cancellations or refund requests:
📧 Email: cars@liberta.mu
📱 WhatsApp: +230 52502897
“At Liberta, we believe in clarity and fairness — no hidden conditions, no surprises.”
